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  • FAQ's

    1. How do I know if I need a visa?
      Visit the "Do I need a Visa?" Questionnaire on the UKvisas website.

    2. Can I fill in my on-line application in a language other than English?
      No. At present only applications made in English are supported.

    3. Can I pay for my Visa on-line?
      Currently in Kiev it is not possible to pay on-line. All applications must be paid for in Ukrainian currency at the Visa Application Centre.

    4. I have a popup blocker installed on my computer. Will this affect how the website works?
      Most popup blockers are fine but some prevent the Application Form, the Print and Retrieve Saved Application pages from opening. The blocker should advise you that it is blocking a page and will have options to allow you to permit pop-ups from this site should you choose to.

    5. I am unable to retrieve my application.
      This could be because you did not save your application by selecting the save option on the application form or you did not retrieve your application within 7 days of last saving it. If you are sure you saved your application in the last seven days, empty your browser cache (temporary Internet files) and try again.

    6. I was unable to or forgot to print my application when I got to the end of the application process.
      Depending on how you have configured your computer you may get a JavaScript error when you try to print. To retrieve a completed application, select the Retrieve Saved Application link on the left menu. You will be asked to enter your application number and email address. Your application number is included in the email we sent you when you completed your application. When the application is successfully retrieved you can use the standard print button on the top menu bar of your browser to print your application form. Note that you are not permitted to edit your application once it has been submitted.

    7. Can I apply online for a visa to visit a destination other than the United Kingdom?
      No. If you wish to apply for a visa to visit a UK Overseas Territory you should apply using a paper application form.

    8. I forgot to make a note of the supporting documents I should bring with my application form.
      The type of supporting documents you require depends on which visa you are applying for. The INF leaflets on the UKvisas website will give further guidance.

    9. If I am unable to attend my scheduled interview, do I have to reschedule my appointment?
      If you are unable to attend your interview at the time of the appointment you will have to make a fresh appointment online. This will not affect the outcome of your visa application.

    10. What will happen if I do not bring my application form?
      You must print and bring your application form as well as your passport, passport photo and any supporting documents you want to submit with your application.

    11. Will you offer any assistance to applicants in completing application forms?
      We cannot assist with the completion of forms as it is up to the applicants to give answers to the questions on the application form.

    12. Will a sponsor be able to accompany me to the interview?
      Unless you are making a settlement application, your sponsor will not be permitted entry to the Visa Section except where requested by an entry clearance officer. Any accompanying sponsor will be asked to wait outside.

    13. If I travel with a child, should I fill in a separate form for the child?
      Yes, a separate application form has to be filled in for each child travelling. Please note if a child is on your passport, his/her photo must be affixed there by the Passport Office. You will also need to submit child's passport type photograph 35x45 mm, birth certificate and authorisation letter from both parents or legal guardians (along with photocopies of their internal passports) for a child to travel authorised by the lawyer.

      You should also provide his/her passport-sized photo and birth certificate. If the child is travelling with only one parent, or with other relatives, a notarised permission from the non-accompanying parent(s) must be provided.

    14. I transit the UK and stay there less than 24 hours. Do I need a visa?
      The UK Immigration Service operates a transit without visa (TWOV) concession. At the discretion of an Immigration Officer certain visa nationals, including Ukrainian citizens, can transit within Gatwick or Heathrow without a visa provided they have a confirmed booking on a flight departing within 24 hours to their country of destination and a valid visa to this country. However, please note this act is discretionary. If you qualify you can choose to travel without a visa. But no guarantees can be given about gaining entry. A full list of those nationals who qualify under the TWOV concession can be found at www.ukvisas.gov.uk under 'Do I need a visa'.

    15. I wish to study in the UK. Which sort of visa should I apply for?

      Further information is available from the UKvisas website FAQs.


  • How do I collect my passport?

    In case an applicant collects a passport from the Visa Application Centre personally, he/she needs to provide the following:
    - Receipt and bio page of the passport with the collection stamp in original

    In case a representative collects applicant's passport from the Visa Application Centre he/she needs to provide the following:

    - Receipt and bio page of the passport with the collection stamp in original
    - Authorization letter from the applicant
    - Photocopy of the collector's Internal Passport

    In case a representative collects a passport of an under aged child (below 16 years of age) he/she needs to provide the following:

    - Receipt and bio page of the passport with the collection stamp in original
    - Authorization letter from the parent
    - Birth certificate of the child
    - Photocopy of parent's internal passport
    - Photocopy of the collector's Internal Passport

    Please note that you may opt for a courier-assisted facility whereby your passport and other documents will be returned via courier. This facility is available at a nominal extra cost.

    Further information is available from the UKvisas website FAQs.
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