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  • Contact Us 

    Visa application centre
    5/24 Irininskaya Street
    Kyiv, 01034
    View a map

  • Operating hours:

    Application submission:

    Monday - Friday: 09:00 - 15:30

    Passport collection:

    Monday - Friday: 09:00 - 15:30


  • Customers with disabilities

    The visa application centre is situated on the 2 floor and has no lift. Applicants who will have difficulty gaining access to the visa application centre are requested to contact us on +38 044 220 10 62 or by email at info@ukvac-ua.com and special arrangements will be made. There are no disabled toilet facilities at the visa application centre.

    Telephone enquiries:


    • If you have a general enquiry about making a visa application, you can phone the VFS call centre on 0 900 302 890 (Premium rate 6 UAH per minute. Please note: KyivStar customers will not be able to use this number).

    • If you are calling from outside Ukraine, please dial the following number + 38 032 235 1757 (your call will be charged at the international rate per minute. Callers from Ukraine will not be able to access the call centre using this phone number).

    • The call centre is open on Monday - Friday between 10:00 - 18:00.


    Email enquiries:

    Please note: The UK Border Agency at the British Embassy in Kyiv is unable to deal with visitors, phone calls or emails about visa processes and individual applications. All enquiries must be made in writing either by email or by letter and sent to VFS (contact details above). They will be dealt with as quickly as possible.

    The UK Border Agency have sole responsibility for processing visa applications. No other UK Border Agency officials are involved in or authorised to intervene in the visa application process. Communications about visa applications or decisions should not be sent to any other UK Border Agency officials or sections. Any communications sent to other departments at the UK Border Agency will not receive a reply.

    Mailing list:

    UK Border Agency in Kyiv invites interested parties to join their mailing list. Having joined the mailing list you will be able to receive messages about changes to the visa application process, new visa services and other relevant information. To join the mailing list please send an email to MailingList.UKBAKyiv@fco.gov.uk marked "For the attention of mailing list section". You should include the name of your organisation/individual and your preferred email address.

  • Public Holiday Closures

    The UK Border Agency and the Visa Application Centre in Kyiv will be closed on the following days in 2010.

    Date Day Holiday
    1 January 2010 Friday New Year's Day
    7 January 2010 Thursday Orthodox Christmas
    8 March 2010 Monday International Women's Day
    2 April 2010 Friday Good Friday
    5 April 2010 Monday Easter Monday / Orthodox Easter Monday
    3 May 2010 Monday In lieu of Labour Day
    10 May 2010 Monday In lieu of Victory Day
    31 May 2010 Monday Spring Bank Holiday
    28 June 2010 Monday In lieu of Ukrainian Constitution Day
    24 August 2010 Tuesday Ukrainian Independence Day
    30 August 2010 Monday Summer Bank Holiday
    27 December 2010 Monday In lieu of Christmas Day
    28 December 2010 Tuesday In lieu of Boxing Day
    29 December 2010 Wednesday Christmas Privilege Day

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