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- Customer service
The UK Border Agency at the British Embassy in Kyiv and the visa application centre aim to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide.
On this page you will find information on feedback and complaints. You can use the links listed below to take you the information or you can scroll down the page.
Visa application centre - feedback & complaints
The visa application centre aims to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide. The visa application centre will investigate all complaints fully and will provide you with a full reply within 20 working days. You can provide feedback or complain in any of the following ways:
Email: feedback@ukvac-ua.com
In person: When you attend the visa application centre
You will need to provide the following information:
- Your name
- Your address
- Your telephone number
- Application reference number (if appropriate)
- Type of application (if appropriate)
- A clear description of your complaint and as much detail of times, dates, places and other background as possible
- Names of any staff you have dealt with - if you know them.
- Details of any witnesses to the incident (if appropriate)
- Copies of letters or papers that are relevant
UK Border Agency - feedback & complaints
You may also provide feedback or make a complaint directly to the UK Border Agency about the service you have received from the visa application centre or the UK Border Agency. The UK Border Agency will provide you with a full reply within 20 working days. You can email your feedback to britvisa.kyiv@fco.gov.uk, marked for the attention of the visa manager.
- Your name
- Your address
- Your telephone number
- Application reference number (if appropriate)
- Type of application (if appropriate)
- A clear description of your complaint and as much detail of times, dates, places and other background as possible
- Names of any staff you have dealt with - if you know them.
- Details of any witnesses to the incident (if appropriate)
- Copies of letters or papers that are relevant
UK Border Agency online customer survey
We are continually trying to make improvements to the service we provide to our customers. We are asking for you to help by completing our customer survey on the UK Border Agency website. The survey, which should take less than 5 minutes to complete, asks for your views on how satisfied you have been with the level of service you have received when you made a visa application.
Mailing list
UK Border Agency in Kyiv invites interested parties to join their mailing list. Having joined the mailing list you will be able to receive messages about changes to the visa application process, new visa services and other relevant information. To join the mailing list please send an email to MailingList.UKBAKyiv@fco.gov.uk marked "For the attention of mailing list section". You should include the name of your organisation/individual and your preferred email address.
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