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- Customer service and feedback
Service standards - comments and complaints
The UK Border Agency at the British Embassy in Kyiv, and VFS,
aim to offer a fair and professional service to all our customers.
We welcome feedback that helps us to focus on where we need to
improve.
If you have received particularly good service from us, or if
you have any complaints or comments or are concerned about the
standard of service you received, please let us know. We investigate
all complaints fully and will send you a reply within 20 days.
You can send us your feedback by:
- Either speaking to the visa application supervisor, or by sending
an email to feedback@ukvac-ua.com
- Emailing your complaint for the attention of the visa manager
at the UK Border Agency, British Embassy, Kyiv on britvisa.kyiv@fco.gov.uk.
Further information on complaint
procedures can be found on the UK
Border Agency Visa Services website.
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