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  • Customer service and feedback

    Service standards - comments and complaints

    The UK Border Agency at the British Embassy in Kyiv, and VFS, aim to offer a fair and professional service to all our customers. We welcome feedback that helps us to focus on where we need to improve.

    If you have received particularly good service from us, or if you have any complaints or comments or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 days.

    You can send us your feedback by:
    - Either speaking to the visa application supervisor, or by sending an email to feedback@ukvac-ua.com
    - Emailing your complaint for the attention of the visa manager at the UK Border Agency, British Embassy, Kyiv on britvisa.kyiv@fco.gov.uk.

    Further information on complaint procedures can be found on the UK Border Agency Visa Services website.

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